Jilli BD Privacy Policy — Our Firm Commitment to Protecting Your Data

Jilli BD is one of Bangladesh's most trusted online gaming and Sports Betting platforms. Thousands of members play on our platform every day and entrust us with their personal information — a responsibility we take very seriously.

This Privacy Policy exists to clearly explain what information Jilli BD collects, how it is used, how long it is retained, and what steps we take to keep it secure. Transparency is at the core of everything we do.

Jilli BD's privacy policy is built in line with international data protection standards. We believe every member's personal data belongs to them, and protecting it is our responsibility.

Jilli BD only collects information necessary to provide its services. A detailed breakdown is provided below.

Jilli BD collects your information in several ways. Each method is explained in detail below.

• Registration Form: Information you provide when creating your account.
• Verification Process: Documents uploaded during KYC completion.
• Financial Transactions: Payment information collected automatically during deposits and withdrawals.
• Platform Usage: Details such as which games you play and when you log in are recorded automatically.
• Cookies & Tracking: Through cookies and similar technologies while you use the website and app.
• Customer Support Contact: Information provided during chat, email, or phone support.
• Third-Party Verification: Through trusted third parties for identity and payment verification.

Jilli BD uses your information only for specific, legitimate purposes. All use cases are clearly outlined below.

• Account Management: To handle registration, login, password resets, and account security.
• Service Delivery: To process gaming services, betting, bonuses, and promotions.
• Financial Transactions: To process deposits, pay out withdrawals, and maintain transaction records.
• Verification: To verify your age, identity, and payment method.
• Customer Support: To handle complaints and resolve issues.
• Security: To prevent fraud, money laundering, and other unlawful activities.
• Legal Obligation: To meet regulatory requirements and resolve legal disputes.
• Service Improvement: To analyze usage patterns and improve the platform experience.
• Relevant Marketing: To send you promotional offers, subject to your consent.

Jilli BD never sells your personal information. However, certain trusted parties may receive necessary data to enable us to deliver our services.

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• Identity Verification Agencies: Licensed third-party providers for KYC verification.
• Technology Service Providers: Hosting, cloud storage, and security providers — they receive only the limited data required for technical operations.
• Law Enforcement Agencies: Where required by court order or legal obligation.
• Regulatory Authorities: As required by licensing authorities.

Jilli BD uses cookies and similar technologies on its website and app. These help improve your browsing experience and keep the platform running smoothly.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the availability of some Jilli BD services.

Jilli BD applies the highest industry-standard technical and organizational measures to protect your data. Our security framework operates on multiple layers.

• 256-bit SSL/TLS Encryption: All data transmissions take place over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & Intrusion Detection: To block unauthorized access.
• Regular Security Audits: Regular audits conducted by external expert teams.
• Staff Training: Only authorized personnel have access to a limited set of your data.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.

Jilli BD's privacy policy gives you full control over your personal information. All your rights are outlined below.

Jilli BD does not retain any information beyond the period necessary. The retention periods for different types of data are listed below.

• Account Information: For the duration your account is active, and for 5 years after closure (legal obligation).
• Financial Transaction Records: 7 years (in accordance with international financial regulations).
• KYC Documents: 5 years after account closure.
• Customer Support Contact: 3 years.
• Cookies Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.
• Marketing Preferences: Until consent is withdrawn.

Jilli BD strictly does not serve anyone under the age of 18. Age is verified at registration and reconfirmed during the KYC process.

We do not knowingly collect personal information from anyone under the age of 18. If you suspect that a minor's data has been collected, please contact us — we will delete it immediately and close the associated account.

Jilli BD may update this privacy policy as needed. If any significant changes are made, we will notify you through the following methods.

• Email Notifications: Change details will be sent to your registered email.
• Platform Notifications: You will be notified via a popup or banner upon login.
• Published on Website: The "Last Updated" date on this page will reflect any changes.

Continued use of the platform after any changes takes effect means you accept the updated policy. For significant changes, we may ask for your consent again.

If you have any questions, comments, or complaints regarding this Privacy Policy, please reach out to our dedicated Data Privacy Team.

• Email: support@jillibd.bet
• Response Time: Within 30 business days
• Live Chat: Live chat support is available directly on the platform

We take every request seriously and work to resolve it as quickly as possible. Your privacy is our priority.